Sometimes, the problem is simply a faulty cable or a port that isn’t working properly. If the battery icon doesn’t appear, try using a different charging cable or a different USB port. Pay attention to the charging pins on the charging unit–they should be clean, even, and not pushed in. If you’re not sure whether your Fitbit is charged, place it on its charger and wait for a few minutes to see if the battery icon appears on the screen. Sometimes it’s the simplest solutions that work the best, so make sure to check that your Fitbit is charged before you start troubleshooting. This might seem obvious, but it’s always worth checking. How do I get my Fitbit repaired or replaced under warranty?.Contact Fitbit customer support about problems and warranty info.How do I turn off and shut down my Fitbit?.Fitbit stuck on looking, searching, or device not found? Here is how to fix it.Read on for more tips and step-by-step instructions on this list of top tips. They normally replace Fitbits if the screen won’t turn on after you tried all the troubleshooting steps. If your Fitbit is covered under its warranty (1 or 2 years, location dependent), reach out to Fitbit Support.If your Fitbit still records information and sends it to the Fitbit app, try this tip first. Change your Fitbit’s clock faceusing the Fitbit app.Restart (reboot) your Fitbit using the side button(s) or the button on your charging cable.Check that the charging pins are equal in height. Clean your Fitbit and its charging cable.Make sure your Fitbit isn’t in water lock mode.These can block the ambient light sensor. Connect your Fitbit to the chargerand let it charge uninterrupted for at least 60 minutes.If time is short and you don’t need a thorough step-by-step, follow our top recommendations to get your Fitbit screen device up and running! 12.1 Is it not covered by Fitbit’s warranty?.11 Do you see error code 001 on your Fitbit screen?.8 Change your Fitbit clock face to a standard face.6.1 Make sure to have set Screen Wake to auto (automatic).6 Check your display brightness settings.4 Verify your Fitbit isn’t in water lock mode.
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